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The art of starting over: How seven simple words can save a business conversation gone wrong

Has this ever happened to you? You’re talking to a client, or perhaps your boss, and you realize the conversation has gotten off on absolutely the wrong foot. You may have learned new and unexpected information from the other person that renders everything you’ve said irrelevant. You may have walked in with an assumption that was just not true. Or, you find you’re not connecting, and tension and anger start to creep into the exchange. It really doesn’t matter. What does matter is a potentially productive business conversation has become awkward and stilted – or even worse, superheated and combative.

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Given four months to live, family to celebrate best friend’s cancer survival two years later

BLAINE, Minn. – For two-year-old Teagan Stepanek, this Saturday may not seem like an important day, but she’s been enjoying borrowed time with her furry friend Maddie since Maddie was originally given four months to live on Jan. 26, 2011.

On that cold day two years ago, Maddie, a then 4-year-old female golden retriever with stage IV lymphoma, was referred to BluePearl by Teagan’s grandfather, Eau Claire veterinarian, Jeff Stepanek.

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